Our support services are performed by trained and certified engineers. Support services are provided on an “on demand” basis. When your business encounters an issue, we are here to resolve the issue in the quickest time possible.

Intrix Solutions offers the following support services
1. On-site
2. Remote
3. Telephone
4. E-mail

In most cases we can resolve issues remotely using secure remote control software technology. This not only reduces resolution time but also saves you money as an engineer does not waste valuable time on-site.

What sets Intrix Solutions apart from our competitors is not only our qualified staff, but also our support system.

All support calls that are made to our helpdesk are entered into our support system and a service ticket is sent to the client by E-mail. When the incident is resolve another E-mail is sent informing the client that the case is close.

The full life cycle of the case is tracked using a unique ticket number.

Clients can request reports on a monthly or quarterly basis highlighting the amount of support requests, time spent on each requests, open requests, closed requests etc.

All your Network devices such as workstations, servers, mobile devices, routers, firewalls, printers etc are entered in our support system.

Our support services are charged hourly. Like all of our Services there are no contracts with our support services.

This is the reactive approach to business network support. When you have an issue we respond and resolve it. For more efficient and effective business network support, check out our IT Managed Services.

Using IT Managed Services we will proactively monitor, manage and support your complete network.

Contact Intrix Solutions today for a free support call demonstrating our services and methodology. Also, ask for a free Network Audit.