Consumer Data Protection
Services Australia
Intrix provides expert consumer data protection services to help organisations safeguard customer information, prevent data breaches, and respond effectively to cyber incidents. Our cybersecurity solutions are designed to reduce risk, protect sensitive data, and strengthen trust.
A Breach Doesn't Just Cost Money—It Costs Customers
For a retailer, the cost of a data breach extends far beyond regulatory fines. A breach that exposes your customers’ personal and payment information can cause severe and lasting reputational damage
Legal Obligations
You are legally required to protect customer data under the Australian Privacy Act and report eligible breaches under the Notifiable Data Breaches (NDB) scheme
Brand at Risk
Could your business survive the brand damage from a major breach? In retail, reputation is everything—and recovery can take years
Intrix Retail Incident Response Retainer
A data breach is an existential threat; preparation is critical. Our pre-paid Incident Response Retainer ensures you are not alone when a crisis hits
Guaranteed, Rapid Access
You get instant access to our expert DFIR team—available 24/7, 365 days a year
Dedicated emergency hotline with a 1-hour response time
Priority escalation to senior incident commanders
Pre-positioned threat intelligence for retail sector attacks
No delays, no queues—immediate action
Contain and Recover
We act fast to contain the attack, restore operations, and limit financial and reputational damage
Rapid containment to stop data exfiltration and limit
Forensic analysis to identify what data was compromised
Secure evidence preservation for law enforcement
Eradication of threat actors and malware
Managed Crisis & Reporting
We support you through full recovery, including all required NDB and PCI DSS reporting
Assessment of NDB scheme notification requirements
Preparation of OAIC notifications
PCI DSS forensic investigation (PFI) reporting
Media and stakeholder communication
Preventive Consumer Data Protection
An incident response retainer is essential, but prevention is even better. We also help you build defenses before an attack occurs
Data Mapping & Privacy
We pinpoint what data you collect, where it’s stored, and who can access it for PAC
POS & Payment System Security
We assess and harden your point-of-sale systems, payment terminals, and e-commerce platforms to prevent payment card theft and fraud
Employee Security Awareness
Train retail staff to spot phishing, social engineering, and handle data safely
Security Monitoring & Threat Detection
Real-time monitoring to detect suspicious activity, unauthorized access, and potential breaches
Why an IR Retainer is Essential for Retailers
Meet NDB Obligations
We help you meet NDB deadlines by ensuring notifications are made **as soon as practicable** and fully compliant
Speed Saves Your Brand
Every hour counts. A retainer gives you instant expert help—no costly delays while a breach escalates
Predictable Investment
A retainer gives you predictable, fixed annual costs—no surprise expenses during a crisis
Protect Customer Trust
A well-managed response demonstrates that you take security seriously. Poor handling of a breach can destroy years of brand building overnight
Frequently Asked Questions
What is the Notifiable Data Breaches (NDB) scheme?
Under the Privacy Act, organizations must notify the Office of the Australian Information Commissioner (OAIC) and affected individuals when an eligible data breach occurs. An “eligible data breach” is one that is likely to result in serious harm to affected individuals. Notifications must be made “as soon as practicable” after becoming aware of the breach.
What types of consumer data does this service protect?
This service covers all categories of personal information regulated under the Privacy Act 1988, including financial data, health information, identity documents, contact details, and payment card data. Protection extends across digital and physical environments, including cloud platforms, internal systems, and third-party processors that store or handle consumer information on your behalf.
How quickly can you respond to a breach?
Our incident response retainer provides 24/7 access to a dedicated response team, with initial engagement within one hour of notification. Retainer clients receive prioritised triage, containment support, and forensic assistance to help meet the “as soon as practicable” notification obligations required under the NDB scheme.
Do we need both PCI DSS compliance and this IR retainer?
Yes. PCI DSS compliance establishes the security controls required to protect cardholder data, while an incident response retainer ensures you have the capability to detect, contain, and respond when those controls are tested or breached. A data breach involving payment card data triggers obligations under both the NDB scheme and PCI DSS, making coordinated response capability essential for organisations that handle consumer payments.
What happens if we don't use the retainer in a given year?
Unused retainer hours can typically be applied to proactive security activities such as tabletop exercises, incident response plan reviews, or threat intelligence briefings, ensuring ongoing value regardless of whether a breach occurs. The retainer also maintains your organisation’s readiness so that response capability is in place before it is needed, rather than being sourced under pressure during an active incident.
Can you help with cyber insurance claims after a breach?
Yes. Our team provides the forensic documentation, incident timelines, and technical evidence reports that insurers require to process a cyber insurance claim following a breach. Engaging our retainer prior to an incident also demonstrates proactive security governance, which can support policy eligibility and help reduce excess obligations under your cyber insurance policy.
Protect Your Brand and Maintain Customer Trust
Don’t wait until a breach destroys years of brand building. Contact Intrix to secure your Incident Response retainer before you need it