Managed Firewall Services Australia
Your firewall is your first line of defence, but only if it’s properly configured, continuously monitored, and regularly updated. Misconfigured firewall rules, missed firmware patches, and unreviewed logs are among the most common causes of network breaches. Intrix’s managed firewall service ensures your perimeter security is always optimised and always watched.
What Is a Managed Firewall Service?
A managed firewall service provides ongoing, expert management of your firewall infrastructure by a dedicated security operations team. Rather than relying on internal IT staff who may lack specialist firewall expertise or the time for continuous monitoring, a managed service ensures your firewalls are professionally configured, patched, monitored, and tuned 24/7.
Intrix manages firewalls for organisations across Australia — from single-site small businesses to multi-site enterprises with complex network architectures.
What's Included
24/7 Monitoring & Alerting
Real-time monitoring of firewall logs for suspicious activity, blocked threats, and policy violations.
Rule Management
Ongoing review, optimisation, and change management of firewall rules and policies.
Configuration Backup & Recovery
Regular configuration backups with rapid restoration capability.
Firmware & Patch Management
Timely application of security patches and firmware updates with change control.
Incident Response
Immediate investigation and response to firewall-related security events.
Monthly Reporting
Executive-ready reports covering threat landscape, blocked attacks, rule changes, and recommendations.
Compliance Support
Configuration aligned to Essential Eight, ISO 27001, PCI DSS, and APRA CPS 234 requirements.
Policy Review
Quarterly review of firewall policies to remove redundant rules, tighten access, and align with security best practices.
Platforms We Manage
Palo Alto Networks (PA-Series, Prisma)
Fortinet FortiGate
Cisco ASA / Firepower
Check Point
Sophos XG / XGS
WatchGuard
pfSense / OPNsense
Cloud-native firewalls (AWS Security Groups, Azure NSGs, GCP Firewall Rules)
Why Managed vs In-House?
Metrics
In-House
Intrix Managed
Monitoring
Business hours only (typically)
24/7/365
Expertise
Generalist IT staff
Dedicated firewall security specialists
Patch Response
Days to weeks
Critical patches within 24 hours
Rule Review
Ad-hoc or never
Quarterly scheduled reviews
Cost
Salary + training + tools
Predictable monthly fee
Compliance
Self-assessed
Independently validated
Frequently Asked Questions
Do you support our firewall brand?
We support all major enterprise firewall platforms including Palo Alto, Fortinet, Cisco, Check Point, Sophos, and WatchGuard. We also manage cloud-native firewalls on AWS, Azure, and GCP. Contact us if your platform isn’t listed.
Can you manage firewalls at multiple sites?
Yes, we can manage firewalls across multiple locations from a centralized system. This allows us to monitor network traffic, enforce consistent security policies, and quickly respond to threats across all your offices, branches, or remote sites.
Do we need to replace our existing firewall?
Not necessarily. In many cases, we can work with your existing firewall hardware and software. If your current firewall is outdated or lacks modern security features, we may recommend an upgrade, but our goal is always to make the most of your existing infrastructure whenever possible.
How do you handle firewall rule change requests?
Firewall rule changes are handled through a structured request and approval process. Once a request is submitted, our team reviews it for security risks, implements the change, and verifies that it works correctly without disrupting your network operations.
What happens if our firewall goes down?
If a firewall goes down, our monitoring systems immediately alert our team. We quickly investigate the issue, work to restore the firewall, and implement temporary safeguards if needed to maintain network protection and minimize downtime.
Is managed firewall suitable for small businesses?
Yes, managed firewall services are beneficial for businesses of all sizes. Small businesses often lack dedicated security staff, so having experts manage firewall configuration, monitoring, and updates helps ensure strong network protection without the need for in-house expertise.
Let Us Manage Your Firewall
24/7 managed firewall services. Call 1300 931 727.